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Diagnostics and Predictive Consulting, SA de CV seeks to build fair business relationships in an honest and upright manner, in full compliance with the policies of the brands we represent, the partners we promote, and the legal framework applicable in the regions where we provide our services.
This organizational culture serves as our benchmark and motivation for the actions of our collaborators in their daily responsibilities, with which we have achieved the commitment and loyalty towards our clients, suppliers, allies, and thus we seek to increase the prestige of our brand and the quality of our services.
This code of conduct refers to our organizational principles, thus seeking the continuous strengthening of the values and principles that govern us as a company, by establishing certain standards of behavior applicable to all staff.
This code of conduct is not intended to cover all possible situations that may arise, but rather its objective is to serve as a frame of reference for the actions of all of us who belong to Diagnostics and Predictive Consulting, SA de CV and ensure that these actions are aligned with the company's culture and values.
It is everyone's responsibility to enforce the code. To do so, we must be guided by the following guidelines:
COMPLIANCE WITH CURRENT LAWS, RULES AND REGULATIONS
In Diagnostics and Predictive Consulting, SA de CV Our employees shall enjoy all human and civil rights and shall have all other obligations of the same order as established by the laws governing the national territory. In addition, employees must adhere to internal rules and regulations as they apply in a given situation. These rules are specific to the company and may go beyond the requirements of the law without contravening them.
SOCIAL RESPONSIBILITY
We are committed to our employees, society and the environment. We assume the responsibility of implementing actions and best practices that positively impact the lives of each of those who collaborate in our company. Diagnostics and Predictive Consulting, SA de CV, as well as reaffirming the commitment to our interest groups to implement and improve their performance in the basic areas of the Corporate Social Responsibility (CSR).
DISCRIMINATION
We respect the dignity, privacy and personal rights of each employee and are committed to maintaining a workplace free of discrimination and harassment. Therefore, employees must not discriminate based on origin, nationality, religion, race, gender, age or sexual orientation, nor engage in any type of verbal or physical harassment based on the above or any other reason.
LABOR INCLUSION AND GENDER EQUITY
In Diagnostics and Predictive Consulting, SA de CV We are committed to equity, always seeking equal opportunities for professional development and achievement, staff participation in the company, as well as the enjoyment of rights and working conditions (remuneration, security, etc.) for both men and women.
CONFLICTS OF INTEREST
A conflict of interest occurs when the personal interests of an employee or a third party take precedence over those of the company. Wherever possible, employees should avoid potential conflicts of interest.
COMMERCIAL ACTIVITY
We are committed to our customers and business operations, and will always act in full compliance with the laws applicable to our business activity, as well as with loyalty to suppliers and customers.
Employees, regardless of the area of the company to which they belong, will respect the territories and markets in which we are authorized to operate, in order to consider other contractors and suppliers in the country and always seek fair competition.
CONFIDENTIAL INFORMATION
Based on the Federal Law on the Protection of Personal Data Held by Private Parties
Diagnostics and Predictive Consulting, SA de CV recognizes the importance of sensitive information, so employees must treat data - both from clients and suppliers and employees - as required by law. Federal Law on the Protection of Personal Data Held by Private Parties, taking care of the information that is classified as confidential and avoiding its misuse (destruction, concealment or rendering useless).
Sensitive information is understood to be confidential information that should not be public knowledge or should not yet be public knowledge:
The disclosure of such information to third parties by employees is strictly prohibited unless required by law or authorized by the Company's General Management.
In the event that any employee fails to protect confidential information, whether intentionally or unintentionally, he or she will be subject to a sanction, which will be considered by the General Management according to the severity of the act and its impact on the company.
The protection of confidential information is not limited to the company itself but to all third parties that have a relationship of interest with it, for example, business alliances, suppliers, clients, etc.
PROTECTION OF COMPANY ASSETS AND PROPERTY
All employees are required and will at all times endeavour to protect the company's assets against loss, damage, misuse, theft, fraud, embezzlement and destruction. These obligations cover both tangible and intangible assets, including trademarks, confidential or privileged information and computer systems.
UTILITY VEHICLES
Every vehicle owned by Diagnostics and Predictive Consulting, SA de CV It must be used solely and exclusively for company matters and under no circumstances for personal tasks or to transport people outside the company, so any excuse for any employee to use company vehicles must be avoided. Diagnostics and Predictive Consulting, SA de CV without justification attached to the operational logic of the company.
FRAUD, BRIBERY AND CORRUPTION
Employees must never be involved in fraud or other dishonest conduct involving the property, assets, financial records and accounting of the company or a third party.
Offering or giving improper benefits in order to influence the recipient's decision may not only lead to disciplinary sanctions but may also result in criminal charges. Improper benefits may include anything of value to the recipient, including employment or consulting contracts for closely related parties.
FAVORS AND EXCHANGES WITH CUSTOMERS OR SUPPLIERS
Employees, directly or through intermediaries, must never offer or promise an improper personal or financial favor or any other type of favor in order to obtain or gain business or an advantage from a third party, whether public or private.
In accordance with the above, employees exposed to a situation that refers to bad practice are obliged to consult the applicable policy or the one corresponding to their area. In case of doubt or if said policy is not documented, employees must adhere to the most restrictive practice in order to avoid compromising and inappropriate situations, or go to their immediate superior.
VALUES
Values are the guide for our daily actions within Diagnostics and Predictive Consulting, SA de CV and complement this code of conduct. It is our responsibility to know them in order to live them and make them part of ourselves.
CUSTOMER SATISFACTION
We are committed to approaching our clients and listening to them in order to understand their needs or anticipate them, and thus generate comprehensive solutions with added value that are appreciated by them.
TEAMWORK
We must strengthen our teams by being inclusive and taking advantage of people's knowledge, experience and diverse ways of thinking. It is everyone's responsibility to create integration between people in each area and between all areas, forming teams to which they belong and seeking the development of the collaborators who are part of them with creativity and high performance.
CONTINUOUS IMPROVEMENT
We must always provide, promote and strive for the best quality in our service and in the solutions we offer. Excellence in service is the result of a constant search to be efficient and effective within the responsibility that pertains to each function and the willingness to continually improve in order to exceed our clients' expectations.
HONESTY
We must act with complete integrity towards customers, employees, suppliers, creditors and society. We must not coercively influence others, directly or indirectly, by paying bribes or by any other means that are unethical or that undermine our reputation for honesty and integrity.
FINANCIAL SOLIDITY
We are committed to the success of Diagnostics and Predictive Consulting, SA de CV Each of us has a responsibility to ensure that our transactions are profitable and to take the necessary steps to ensure that they generate an appropriate return for our clients.
COMMITMENT
We are committed to the environment and consider it imperative to adopt environmental control practices and procedures. We must seek optimal energy and resource consumption in our daily activities and promote a socially responsible culture.
INNOVATION
It is our responsibility to seek innovation and use technologies that help improve processes to control our business in a disciplined manner and deliver a profitable solution that meets the needs of our clients and allows us to make agile and correct decisions in the shortest time possible.
COMPLAINTS AND SUGGESTIONS
We are responsible for ensuring that those within the company act with integrity in all situations. Therefore, our employees must report to their immediate superiors any practice or action that they believe to be inappropriate, or even illegal, under this code.
Due to the sensitive and confidential nature of some issues (such as fraud, harassment, stalking, etc.), employees may make their complaint anonymously and confidentially through the corresponding hotlines, for due follow-up by our management and legal advisors.
It is the responsibility of Diagnostics and Predictive Consulting, SA de CV ensuring that such complaints do not result in retaliation against the employee who reported them, as well as protecting and safeguarding the rights of the person accused.
Complaints and Clarifications
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+52 844 431 9277
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